COVID-19: Quick Notes
New! Free shipping over 4,000.
You may now automatically enjoy free international and local shipping for all regular orders above 4,000.
Update, 27 March 2021:
Our Metro Manila import and logistics operations are experiencing some delays due to new temporary restrictions. Please allow for extra days for your orders to be delivered. We continue to be committed in the Alder Brush service through all of this. If you have any questions, please do not hesitate to send us a message: email@example.com.
Update, 1st November 2020:
Some brands may be experiencing shortages and logistics delays for some products. Items that are unavailable will be refunded and, if more than half of the order is unavailable, a percentage of the shipping fee. Find more information on Item Availability and our processes here.
Rest assured best practices are in effect to ensure the safety and quality of your packages. Our on-site members are being asked to exercise extra precautions with any of their work.
While there have been minimal disruptions in our international shipments, please note that there may be delays with local courier movement.
DHL Philippines, for instance, has advised that due to limited staffing and some community restrictions, their operations around certain locations are not on a daily basis.
LBC are experiencing days delay with provincial packages as well and this is regrettably beyond our control.
In line with this, we have updated our Shipping Notes. Barring force majeure, we still endeavor to dispatch and ship to you your orders within 7-15 business days. Courier delivery schedules will apply independently once packages leave our storehouse. Please be guided accordingly. You may refer to the order details in your account to track your orders or to contact the courier in charge of your package. We will be happy to assist you should you need help.
Thank you for bearing with us.
Your empathy throughout a pandemic that has significantly affected the brands, small companies and lovely people we work with is much appreciated. Thank you. If there is anything we can help with, please email us at firstname.lastname@example.org or reach us through our Facebook page. You may quote your order number, if you have one, for reference.
We, along with our partner logistics, are trying our best while we navigate through the current situation. You may, as always, open a refund request if a notice of dispatch for your order is not received past the estimated date indicated in the Product Page, but we would sincerely appreciate it if you can extend some patience should your packages get held during this time of the COVID-19 pandemic. We will keep you updated about the whereabouts of your order should there be foreseeable delays.
Stay healthy and safe!